Amita is now only shipping within New Zealand.
We are trying our best to process your order as soon as possible within reasonable working hours. Our estimated delivery time is two to three working days following dispatch.
During sale on holiday periods, processing of orders may be delayed. Please allow a minimum of two working days for your order to be dispatched.
Please note that unexpected courier delays may occur, particularly at peak times, which are out of our control or responsibility. We always endeavour to have your items with you as soon as possibly!
Please take care to fill in your shipping address correctly when ordering. Amita cannot accept responsibility for missing parcels due to an address being entered incorrectly. We recommend that you provide a secure daytime delivery address, such as your workplace.
If you have any questions regarding your items, shipping or delivery timeframes, please email us at firstname.lastname@example.org
We also offer a service at 4 Bellfield Place Bethlehem Tauranga.
What happens if you changed your mind after purchase?
At Amita.co.nz shopping with worries-free!
We understand not every purchase could match your expectations even it is due to simple reasons such as you only just found you have made an incorrect purchase. No worries! As long as you fit into the listed conditions below and followed the required step on contacting us beforehand, then there is no questions asked.
Change-of-mind Return Terms & Conditions:
- You will have to first send us an email via email@example.com to notify us your returning intention along with the item/s you wish to return within 7 days of receptance of merchandises.
- We will then approve this return if applicable and notify you a returning address.
- The returning item/s must be in an unused, unopened condition and are 100% suitable for resale.
- We will not take the risk for the item/s loss or damage during the returning transit and the refund will only be issued once the item/s has been accepted by us.
- Change-of-mind returning condition does not apply on free shipping promotional products and clearance products
- A product cannot be returned if it has been engraved, modified, damaged, altered, or sized
Please note that if the returned item/s does not meet the above listed conditions, your returning claim will be declined and you could only be asking for the item/s to be returned to you at your cost. In this case, if the returning shipping fee is not paid within 7 days after we notified you the declined claim under this policy, then the product will be permanently disposed of. If you would like to know more and to ensure that your returning item/s meets the condition, send us an email now via firstname.lastname@example.org. Our friendly Customer Service Team will be happy to help.
What happens if you received a faulty / damaged item?
At Amita, our team is trying our best to offer every item sold in its perfect condition however, should you have an issue with a product, we are happy to honour our obligations to you under both the Consumer Guarantees Act 1993 and Fair Trading Act 1996. These obligations are in addition to our returns policy (discussed above). Most of Amita products carry 90 days warranty (unless stated otherwise).
Consumer Guarantees Act 1993
The Consumer Guarantees Act sets out minimum standards for the products we sell. We may repair, replace or refund any product in accordance with the Act if that product is faulty or otherwise fails to meet the standards imposed by the Act.
Fair Trading Act 1986
The Fair Trading Act is designed to protect customers from being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services.
If item/s received that found to be not working or faulty; you are required to make a contact with us as soon as possible via email@example.com for our Customer Service Team to advise you what’s next.
Most of cases, we will try our best to arrange a replacement or a replacement part/s for you if applicable or otherwise a full or partial refund will be issued.
We will be processing a faulty item/s return with conditions below:
- You are required to contact us via firstname.lastname@example.org to provide us a description of the issue and to provide us a photography of the faulty item/s or part/s involved within the 14 days upon receiving the parcel.
- Our Customer Service Team will determine your case based on the fact and evidence you have provided and your claim may be granted.
- We will not accept any return without approval from our Customer Service Team.
- Please note that we may require you to demonstrate the problem and we do reserve the right to test on the returned product which please kindly allow up to 3-4 working days to process.
- The faulty product will have to be returned within 14 days after approval
- All the returning product/s are require to be packed in the original, unmarked packaging with all the accessories, tools, user manual and invoice included
- Please note that if you have damaged or disposed the original packaging or have not included the accessories that originally came with the product, only a partial refund will be granted
- You will be required to book for a courier pick up or else to arrange an approved drop-off on site with our Customer Service Team
- Our Customer Service Team will then make a decision if a claim will be granted after receiving your returned product
- In the case of approved refund, it will be issued as direct credit bank transfer.
Please note if the test result was then found being misrepresented by you or it was due to misunderstanding of user instructions or incorrect handling then the shipping of returning this product back to you will be at your cost. In this case, if the returning shipping fee is not paid within 30 days after our Customer Service Team notified you the declined claim under this policy, then the product will be permanently disposed of. If you would like to know more and to ensure that your returning item/s meets the above conditions, send us an email now via email@example.com, our friendly Customer Service Team will be happy to help.
What happens if you received an incorrect item/s?
Please kindly allow us to apologise for the incorrect item/s or item/s that you did not make a purchase of being dispatched.
Please contact us via firstname.lastname@example.org to report this issue within the 14 days upon receiving the item/s.
Please note all the returning of incorrect item/s must be in an unused and unopened condition that are 100% suitable for resale – with undamaged and unmarked packaging
You will be required to book for a courier pick up or else to arrange an approved drop-off on site with our Customer Service Team.
Failing on meeting the above conditions will be treated as you have purchased this particular item/s. We will not be refunding any shipping cost that you have spent on returning the incorrect item/s without getting approved by our Customer Service Team.
If this is the case, please do not panic as our Customer Service Team will be more than happy to help you and to guide you throughout the returning procedures, all you need to do is to contact us now via email@example.com and once again we would like to apologise for all the inconvenience. Thank you for your kind understanding.
What happens if you find only partial order arrived?
This could be caused by various of different reasons however please trust our Customer Service Team will help you to find out the reason behind it.
For some products, they are shipped as separated parcels which you may have more than one tracking per order and for most of cases, they will arrive at the same time. If this is not the case, please contact our Customer Service Team via firstname.lastname@example.org to find out details for each of the tracking. Or else, our Customer Service Team will provide you the courier company used for you to get in touch with the courier company to ensure you receive your first-hand transit information.
Occasionally, things turned out to be our mistake which please kindly allow us to apologise first. If this is the case, our Customer Service Team may require you to provide photography of everything you have received in order to send a re-dispatch request internally. We will then dispatch your missing item for you within 48 hours upon the confirmation from our Customer Service Team.
Our Contact Details
In order to return a product, please contact us via the “Contact Us” form at www.amita.co.nz, or via email@example.com with your name, order number and a summary of the issue. We’ll then be in touch within 3 business days to arrange for the return of any product in accordance with this Returns & Refunds Policy.
Please address your returned goods with Order Number to: 4 Bellfield Place, Bethlehem, Tauranga 3110.
Pick Up Returns & Refunds Policy
We understand sometimes things could go wrong; therefore we are more than happy to accept your return within 7 days of purchase with all the Returns and Refund Policies met.
You are welcome to return your items purchased both online or onsite pickup.
- For items purchased onsite, they could only be returned or exchanged back onsite and not via post.
- Items that are on sale or clearance cannot be returned or exchanged.
- Items purchased must be returned within 7 days of purchase with proof of purchase.
- Shipping cost will not be refunded if there are other items purchased together on the original invoice.
- Refund credit will be issued to you via bank credit transfer and you will be required to leave corresponding details onsite.
- If you request for replacement instead of refund, please ensure a pre-arrangement is made via email or through phone call otherwise replacement will not be issued onsite.
Change of Mind
No shipping cost will be refunded and refund will only be purchase price.
Returning items must be unopened, unused with clean original packaging and all accessories.
We do not accept returns of items such as products that in relation of personal hygiene, personalised products, sale and clearance items.
Full refund will be issued including paid shipping with proof of purchase within 30 days of purchase.